Referral Management System
Referral Management System
Many GPs are able to provide additional services to the health community that they serve but current GP practice systems are not designed to specifically support them in this process for the following reasons:
1
2
3
4
ADHD Referral Management
A growing issue for ICBs is the increasing demand for ADHD assessments via the right to choose pathway. The growing number of assessments has placed great demands on mental health budgets for ICBs and there are concerns about the consistency of care from some private providers, with issues around service management, safety oversight and continuity of care.
Many GPs in primary care usually find themselves in difficult situations with patients. GPs naturally want to help their patients but may not have ready guidelines to hand to assess patients with very complex presentations. When they refer their patient to a private provider for assessment, that provider may not have the capability to address complex cases, and many GPs frequently see the patient promptly returned to their care and the ICB footing the bill of the assessment from constrained budgets.
In the context of this situation, Blueteq was asked to provide a new referral management system for a CSU and ICB to help them administer this pathway. GPs fill out a concise and easy use form which is based on national NICE guidelines for treatment which they submit from the Blueteq provider portal. Referrals arrive in the Blueteq referral management system and are quickly triaged and dealt with. Patients are referred to the best point of care based on NICE guidance and their individual needs, and GPs have much needed support. The system draws from the features of our HCD and IFR systems, allowing the team to manage the process efficiently.
Other support provided to the CSU and ICB:
- Helped set up the dozens of GP practices to use the new referral process
- Our frontline support team have been hard at work providing responsive support to any difficulties from the users at practices
- Created training materials and videos to make the process as easy as possible for users
We at Blueteq are proud and thankful we can help our NHS colleagues meet new challenges like this, and the Referral Management system is now one of our products we can offer other ICB and commissioners, supporting ADHD but with the possibility of being used for other indications and pathways.
Other Blueteq Solutions
If you have any questions about our software services
Why Choose Us?
Unique Benefits Summary:
Blueteq Shared Patient Care System
Many clinical systems in the NHS are not used by clinicians. This is because no-one has asked what they require from a system. At Blueteq we pride ourselves that by helping clinicians design their own clinical templates for note taking, we achieve considerable clinical engagement. This means that clinicians record their clinical notes on the system which has the following benefits for them
- None/little paper is involved in the treatment of a patient.
- All outgoing letters to the referring GP are instantly created from the notes.
- Vital administrative and clinical audit data is accurately recorded.
- Documents and photographs can be imported and form part of the clinical notes.
- Central and secure store for all clinical notes.
