GP Federation Support and Services
GP Federation Support
Managed IT Support for GP Federations
The healthcare industry is rapidly evolving, and GP federations are becoming increasingly significant in delivering NHS services, and as they are closely linked with GPs they are very well placed to provide a range of excellent services to their patients. As GP federations become more common, the need for managed IT support is becoming increasingly important. Blueteq is perfectly placed to deliver this support.
Blueteq can help with:
Managed IT Support
GP Federations are unique as they have core business users and NHS users, so require knowledgeable support that covers all the challenges and security measures that working within the NHS brings. All Blueteq engineers are trained in supporting all aspects of the NHS.
NHS Clinical Software Support
Blueteq support all types of NHS systems and software including:
- EmisWeb
- EmisX
- System One
- Docman
- Lexacom
- INR Star
- Redcentric Remote Access
- Surgery Connect
- Automated Check-in Software
Anti-Virus and Malware Solutions
Anti-virus and malware solutions are software programs designed to detect, prevent, and remove malicious software from computers and networks. These solutions use a variety of techniques to identify and block malicious software, including signature-based detection, heuristic analysis, and behavior-based detection.
Device Management Solutions
Blueteq use VSA and IT Glue, which gives us a secure and scalable platform to support users and endpoints. Remote monitoring and management or RMM is the process with which the Blueteq team remotely and proactively supervise and control IT systems including computers, networks, endpoints and more. It involves processes like installing software and managing activities on the endpoints, servers, workstations, software, systems and networks of a client, without being physically present on their premises. See "Remote Management & Monitoring (RMM)" below for more details.
Microsoft 365 Solutions:
Microsoft 365 is a comprehensive suite of cloud-based services that provides businesses with the tools they need to stay productive and secure. It includes a range of applications, such as Office 365, Exchange Online, SharePoint Online, and Teams, as well as security and compliance features. Microsoft 365 solutions are designed to help businesses of all sizes increase productivity, reduce costs, and stay secure.
Other Blueteq Solutions
If you have any questions about our GP Federation Support Services
Blueteq have helped NHS organisations with advanced IT support and services since 2005, we work in partnership with our customers to provide specialist IT Services and Solutions unique to the NHS.
Support to our users is available by telephone and e-mail. Each client is provided with a unique e-mail address to use when sending any support queries via e-mail. This ensures that the query is sent to the most appropriate resource within the support team and enhances response times. All endpoints have an RMM agent installed, where a Blueteq engineer can log directly into the users device when needed.
Blueteq also use an advanced ticketing system, which allows users to email their support queries directly.
- All support queries are logged on our system and allocated a ticket number.
- The system will confirm receipt of your support query and ticket number.
- Each client is provided with access to the support system for their support log.
- The client has complete visibility of all support queries and can monitor their progress and current status.
What is RMM?
Blueteq use VSA and enterprise grade management solutions, which gives us a secure and scalable platform to support users and endpoints.
Remote monitoring and management or RMM is the process with which the Blueteq team remotely and proactively supervise and control IT systems including computers, networks, endpoints and more. It involves processes like installing software and managing activities on the endpoints, servers, workstations, software, systems and networks of a client, without being physically present on their premises. Given the steady increase in the prevalence of highly distributed IT environments, leading internal IT teams are now leveraging the power of RMM.
- Comprehensive visibility through proactive remote monitoring: RMM provides IT professionals with the visibility they need to proactively supervise, control and secure IT systems and networks, regardless of their location.
- Boost efficiency with powerful automation: RMM tools provide powerful automation capabilities to supercharge technician efficiency by accelerating critical processes such as ticketing, security and backup. Leading RMMs empower your business to auto-remediate common IT problems and tickets.
- Protect every endpoint with a complete solution: Powered by advanced security modules such as EDR, DDoS, Managed SOC, AV, WAF and more, RMM solutions help protect all your as well as your client’s endpoints (on-premises, hybrid and cloud) against sophisticated cyberthreats.
- Streamline IT management from a single pane of glass: A leading RMM has seamless integrations with other critical workflows such as PSA, IT documentation, backup, security and compliance. RMM solutions enable you to streamline your IT operations from a single pane of glass, saving crucial technician time that would otherwise be spent switching between multiple applications.
- Faster resolution of IT issues: Given the level of visibility the RMM platform provides, it is easier for IT service providers to quickly and proactively detect and remediate IT issues before they get out of hand.
- IT management on the go: Advanced RMM tools enable MSPs and internal IT teams to manage their IT infrastructure from an all-in-one app. The app enables you to run automation scripts as well as create, update and close tickets on the go.
Blueteq uses the advanced Bitdefender Enterprise Suite to protect clients from Viruses and Malware.
Blueteq are Microsoft Giacom Partners, so we can also add security to Office 365 tenancies too, such as Email Security by Vade, and Symantec Cloud.
Blueteq also make sure any NHS devices are “Bitlockered” which encrypts the device, so no data can be accessed should the device ever be stolen or lost. This is also best practices for all businesses.
Why Choose Us?
Unique Benefits Summary:
GP Federation Support
- Comprehensive Managed IT Support:
- Expert support tailored for both core business and NHS users.
- Full helpdesk services and advanced ticketing system for efficient query resolution.
- NHS Clinical Software Support:
- Support for major NHS systems like EmisWeb, System One, and more.
- Specialised support for software critical to clinical operations.
- Advanced Security Solutions:
- Anti-virus and malware protection.
- Device encryption with BitLocker to safeguard data.
- Device Management and Remote Monitoring:
- Use of VSA and management software for secure and scalable support.
- Proactive remote monitoring to maintain IT infrastructure.
- Microsoft 365 Solutions:
- Comprehensive cloud-based services to enhance productivity and security.
- Integration with Office 365, SharePoint, and Teams for seamless operation.
